Junior Support Technician

We are

Proversity was born out of a passion to leverage the disruptive power of digital learning to transform individuals and organisations, globally. With offices in London, Boston and Cape Town, and delivering courses to 100,000+ learners in over 165 countries, our vision is to become the global leader in digital learning. We partner with Higher Education, Government and Enterprise to create bespoke and engaging digital learning experiences. Working with our partners, we provide world-class instructional design, digital content production, technology build, project management and learner support services.

It’s a hugely exciting time to join the team at Proversity, we’re delivering ambitious projects with world-leading partners such as the University of Oxford, Teach First, the Cabinet Office, the Government of Dubai and The Royal Artillery to name but a few. We've created a name for ourselves in the EdTech space, having been voted 'Top 20 2017 UK EdTech startups to watch', '2016 HRTech to watch', and '2015 UK EdTech company of the year'. We are experiencing an exciting period of growth having secured recent investment and several significant client wins.

We need you

We are a rapidly growing Education Technology company with our Technical Team based in Cape Town. We are looking for a Junior Support Technician, with 1 - 2 years support experience.

We are passionate about delivering the highest quality solutions to corporate, consumer and higher education markets. We provide technology, production and learning design services to a variety of organisations, including higher education institutions, corporate and government. We are dedicated to building a capable, motivated and dynamic team with the capacity to grow at scale.

Responsibilities include:

  • Technical support
  • Helpdesk management and live chat
  • Vested interested in the growth and leadership of the support team

Candidate must have commercial experience in:

  • Online technical support (LiveChat/Helpdesk/Email)
  • Helpdesk management (Zendesk/Freshdesk/Kayako)

Candidate should also have:

  • Excellent language skills (English)
  • Excellent communication skills
  • An understanding of web and mobile applications
  • Experience working with multidisciplinary teams
  • The capacity to work independently or collaboratively
  • A positive attitude to challenging tasks
  • Knowledge of Quality Assurance and testing procedures would be a plus

With us you will have the opportunity to

  • Learn from a team of international professionals
  • Work with the newest and best online technologies
  • Make real decisions with measurable impact
  • Grow in the direction you are most passionate about
  • Work with globally influential organisations
  • Help mold the future of digital education

The detail

  • Area: South Africa
  • City: Cape Town
  • Type: Full time
  • Compensation: Competitive

Interested?

Please send us your CV and cover letter to apply@proversity.org